Most companies spend lots of money on IT, presumably because they think it makes them more effective or more efficient or both. Yet, ask employees and they say they are burdened not empowered by the range of technologies in their lives.
I read recently of research which suggests both could be right - but clearly not at the same time.
A level of IT helps. Some tasks really benefit ... as does communication. And data sharing is key. This supports the organisational investment.
However, there is a 'tipping point' when the It does indeed move from help to hindrance as the range of information sources and the volume of communication starts to confuse and distract.
Anyone want to start a 'lean IT' consultancy?
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