Disruption

We've all seen technology completely disrupt certain industries - photographic film, film cameras, music recording, etc.

Sometimes what emerges from this process of disruption is a changed but equally strong industry; but sometimes the disruption is so great and over such a long period that the former industry dies but the new one takes a long time to get established. How many of you have got an electric car?

Internal disruption can be quite unsettling too.  If mis-managed, new initiatives and new ideas can cause disruption to current ways of working but the new form of working takes too long to establish - and customers are disappointed.  The drop in performance might be so huge that it takes months or even years to make up.

So, when making major change - plan, plan and plan - and then make sure you have the skills to execute.