Saturday, 14 June 2014

Banana Skins

Most of the time we get things right.... at least if we have the skills to accomplish what we set out to do.

Occasionally, though, we slip on a banana skin - and we get something wrong.

A defect in Lean terms (one of the 7 wastes).

It is almost impossible to avoid all defects - though, of course, we try very hard.

What matters is how we deal with our mistakes - how we learn from them.

So, when you spot a mistake - don't assign 'blame', assign 'responsibility'  - for learning the lessons and making improvements.

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