In Australia according to the third annual Telstra survey – the Telstra Productivity Indicator 2011 – 76% of organisations regard productivity as important, but only 24% actually measure it (and we all know that if you don't measure it you don't understand it, and if you don't understand it, you can't improve it.)
When it comes to the public sector, that 24% drops down to about 14% of senior managers measuring productivity.
I am not sure these figures require any comment .. they are simply too damning in their own right!
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