Saturday, 15 December 2007

We never intended that...

A recent report from a committee of UK Members of Parliament suggests that recently revised NHS contracts which boosted hospital consultants' pay by more than a quarter have led to decreased productivity and a reduction in the number of hours worked.

Those of us in the performance measurement field will not be surprised at this. We know that it is absolutely crucial to know what you are measuring and why you are measuring it; and then to understand both the intended and possible unintended consequences of measuring it. You get what you measure and you get what you pay for! Therefore make absolutely sure that you are measuring and rewarding the right things.

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